Common Record Workforce
Every claim deserves the full story.
The moment someone explains why they lost their job, CommonRecord makes sure the full story gets heard.
Stuck between a claim and an answer
A claim sits incomplete because a specialist hasn't had 45 minutes to gather every fact, or because the employer never responded to a records request.
CommonRecord closes both gaps at once, gathering complete information from claimants and employers through guided conversation, so adjudicators get what they need without spending hours chasing it down.
An adjudicator's job is to get to the truth of why someone lost their job, fast and fairly. But the tools they have weren't built for that. Employer responses come back incomplete, or not at all. Claimants have to be called back for information that should have been gathered the first time. Documents pile up without context.
Manual fact-finding can’t keep up
Current automation tools only handle simple, predictable scenarios and fall apart the moment a case gets complicated, like a dispute over why someone left a job. Specialists can take years of training to work independently, and even then the system depends on manual reconciliation at every step. The result is a process that pressures staff, delays decisions, and leaves room for overpayments, appeals, and reversals, all while the person who filed the claim is waiting to find out if they can pay their bills.
CommonRecord closes the gap
CommonRecord gathers the full picture from every side of a claim, so adjudicators have what they need to make a fair decision without spending their time chasing it down.
- A complete claim, the first time someone tells their story:CommonRecord opens with one question: tell us why you're no longer working at your job. From there, it asks the adaptive follow-ups needed to build a complete record, so nobody has to be called back for information that should have been gathered the first time.
- A fuller response from employers, in the system they already use:Employers respond through SIDES and SIDES E-Response, the platform they already know. Getting a more complete answer doesn't require asking them to learn anything new.
- Hours of document review, down to minutes:Submitted evidence gets extracted, organized, and summarized automatically, so an adjudicator opens a clear, organized record instead of a stack of files to sort through themselves.
- The decision still belongs to a person:CommonRecord never automates eligibility determinations. Every decision stays with a human adjudicator, supported by a clear audit trail showing exactly how the information was gathered.
One piece of a connected system
CommonRecord is one piece of how Fearless makes the decisions people depend on faster and more complete, without ever taking the decision out of human hands.
Adjudicators get a fuller record, gathered more completely, so every determination rests on better information instead of guesswork. For someone whose eligibility is being decided, CommonRecord is where that decision finally gets the full picture it needs.
Fearless modernizes the entire workforce experience, from the moment someone needs help finding a path forward to the moment they find one. ConnectED is where that work starts for someone filing a claim.