Working with the Centers for Medicare and Medicaid Services’ (CMS) Office of Information Technology, Fearless was awarded a contract to establish and integrate human-centered design into their processes.
“Human-centered design is about involving those most affected by your solutions — the users, stakeholders, and engineers, for example — in the process,” said Fearless UX Passion Coach Jordan Watts. “Getting people involved in the design process makes solutions more achievable and grants dignity to those affected. ”
Transforming CMS' processes and services.
Efforts have previously been made to implement human-centered design at CMS, but by working with Fearless, a strategic vision will be created and implemented through the Office of Information Technology for CMS.
Through this contract, outdated technologies and practices will be updated to transform CMS’ processes and services.
“We’ll be providing CMS robust design services, aimed at teaching human-centered design methods as we employ them,” Watts said. “Our primary goals are to help CMS understand how design can be better leveraged by the agency, and to help them close the knowledge gap.”
Fearless will work shoulder-to-shoulder with the Office of Information Technology to establish human-centered design processes across CMS. These processes will help the agency better understand the people they're supporting and working with.
This important project will help remove pain points for both CMS staff and the millions of Medicare and Medicaid beneficiaries that the agency serves.
Fearless is also currently working with CMS on Blue Button 2.0. Blue Button 2.0 allows Medicare beneficiaries to safely download their medical information and has been used by more than one million beneficiaries.
This announcement was published independent of the Centers for Medicare and Medicaid Services. This release does not constitute or imply an endorsement by CMS or the United States Government of the product, process, or service, or its producer or provider. The views and opinions expressed in any referenced documents do not necessarily state or reflect those of CMS or the United States Government.