The Department of Homeland Security U.S. Citizenship and Immigration Services (USCIS) is the federal agency that oversees lawful immigration to the United States. On an average day, USCIS adjudicates more than 40,500 requests for various immigration benefits.
Fearless is part of a four-member team, comprised of Fearless, Pluribus Digital, 540, and CTG that has been awarded a $135 million, 4-year Biometrics Information Management Services (BIMS) contract to support USCIS. The team is delivering as a Contractor Team Arrangement (CTA).
“Fearless strives to make a real difference in people’s lives through the work we do and the customers we support. A great example of this is our work with USCIS. BIMS is enhancing government systems and improving the lives of citizenship applicants. We are proud to be a part of this team,” said Fearless Digital president Alka Bhave.
Improving customer experiences and reducing costs at USCIS.
We're honored to continue supporting critical biometrics and scheduling management functions. The work is integral to granting benefits including citizenship, asylum, residency, and work authorization. This will lead to improved customer experience, reduced wait times, and reduced processing costs to USCIS.
“With our CTA partners, we take a one-team approach to BIMS. We strive to create an environment where our partners and customers work towards a common goal. Together, we can have a lasting positive effect,” said Ravi Gourineni, Fearless’ Chief Delivery Officer. “Fearless is proud to support USCIS in providing easier processes and support for those seeking citizenship.”
The scope of support includes full-lifecycle digital product development at scale, with multiple teams applying agile, human-centered design, DevSecOps, and data analytics practices to improve outcomes. We're proud to support USCIS, an early adopter of cloud technologies and modern practices, to continue to raise the bar on process and technical maturity.